Introduction
Thanks for choosing the walkin healthcare app.
We aim to provide a seamless healthcare journey to our consumers. And to do that, we need some information/data from our consumers to help them use the platform in a much simpler and easier way possible. We understand the privacy and the security of your personal data and so, we want to transparently explain how and why we gather, store, share and use your personal data – as well as outline the controls and choices you have around when and how you choose to share your personal data.
That is our objective, and this Privacy Policy (“Policy”) will explain exactly what we mean in further detail below.
About the Policy
This Policy sets out the essential details relating to your personal data relationship with Walkin.
From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.
The aim of this Policy is to:
Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
Explain the way we use the personal data that you share with us in order to give you a great experience when you are using the Walkin app; and
Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.
We hope this helps you to understand our privacy commitments to you. For any information please write to us at walkin.generalqueries@gmail.com. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the Walkin Services.
Your rights and your preferences: Giving you choice and control
The General Data Protection Regulation or “GDPR” gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are:
● Right of access – the right to be informed of, and request access to, the personal data we process about you;
● Right to rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
● Right to erasure – the right to request that we delete your personal data;
● Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;
● Right to object –
● the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
● the right to object to your personal data being processed for direct marketing purposes;
● Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
● Right not to be subject to automated decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
If you have any questions about your privacy, your rights, or how to exercise them, please contact walkin.generalqueries@gmail.com. If you have concerns around our processing of your personal data, we hope you will continue to work with us to resolve them.
Personal data we collect from you
● Your mobile number
● Your name
● Your address
● Your age
● Your gender
Sharing your personal data
We have set out the categories of recipients of the personal data collected or generated through your use of the Walkin.
Publicly available information
The following personal data will always be publicly available on the Walkin Service: your name and/or username, profile picture, your profession And Personal data you may choose to share.
Data retention and deletion.
We keep your personal data only as long as necessary to provide you with the services and for legitimate and essential business purposes, such as maintaining the performance of the Walkin application, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Walkin.
If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or, Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
Keeping your personal data safe
We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.
Your password protects your user account, so we encourage you to use a strong password that is unique to your Walkin account, never share your password with anyone.
Changes to this Policy
We may occasionally make changes to this Policy.
When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Walkin Service or by sending you an email and/or a device notification. We may notify you in advance.
Please, therefore, make sure you read any such notice carefully.
How to contact us
Thank you for reading our Policy. If you have any questions about this Policy, please contact us at walkin.generalqueries@gmail.com.